Patient Resources

Appointments

A standard consultation is 15 minutes in length. If you have more than one problem, or a complicated problem, please book a longer appointment. If more than one family member wishes to see the doctor, they will usually each require a separate appointment.

Privacy and your records

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
We follow the requirements of the Commonwealth Privacy Act 1988, and subsequent Amendments of 2001 and 2012 and adhere to the Australian Privacy Principles (APP) which came into effect in 2014.

Travel Vaccines

We provide a comprehensive travel medical service with advice on vaccinations, anti-malarials and other travel issues like prevention of venous thrombosis. Some travel vaccinations may need to be ordered in and also may need to be given up to six weeks apart, so plan your travel health visit at least two months before departure.

Online Prescriptions and Referrals

The doctors are able to provide repeat prescriptions for medications that have previously been prescribed, and renew referrals for regular specialist visits. Pending our online service, both scripts and referrals can be requested by phoning the surgery.

Recalls and Reminders

In the event that your doctor receives a result or communication that requires further discussion, you will be recalled for a followup appointment. This will usually occur via telephone, or SMS if you have provided consent for this. In addition, we keep a comprehensive record of reminders for preventive health care, including blood tests, immunisations and cancer screening. Unless you request otherwise, you will receive SMS or written reminders for these screening tests and procedures when they are due.

Waiting Times

We will do our best to adhere to appointment times, but the nature of general practice is such that this is not always possible. Occasionally, urgent problems may need to take priority over our scheduled bookings. Our reception staff will do their utmost to ensure that you are kept informed if you are likely to be kept waiting.

Test Results

Your doctor will make arrangements for you to obtain test results. You may need to return for a followup appointment, or your doctor may phone you. It is important that all patients receive their test results, and your doctor will make specific arrangements to ensure this.

Patient Feedback and Complaints

If you have a problem or suggestion we would like to hear about it. Please feel free to talk to your Doctor or our practice manager.
We take your concerns, suggestions and complaints seriously. However, if you feel we have not handled your complaint in appropriate manner and wish someone to mediate on your behalf you can contact:

NSW Health Care Complaints Commission
Locked Bag 18
Strawberry Hills, NSW 2012